Episode 011: As an organization surges forward, it navigates a path filled with complexities, intricacies, and diverse dynamics. Regulatory developments, technological advancements, and shifting investor expectations all play a role in transforming wealth management and financial services.
In this episode of Connected, Kyle Van Pelt is joined by Aaron Jasper, CEO of Mutual Group. They discuss how Mutual Group, a combination of an RIA and an independent broker-dealer, achieved its current success. Aaron attributes their impressive growth to their passionate team and mission of powering the success of financial advisors. He emphasizes the importance of being a good partner to financial advisors and the value of personalized service.
Aaron talks to Kyle about the challenges of scalability and regulatory change associated with running a dual organization.
Join us as we discuss:
[01:53] – Aaron’s background and how he got into the financial services industry. [04:06] – Factors contributing to Mutual Group’s impressive growth. [05:46] – Mutual Group’s philosophy on partnering with advisors. [09:13] – The companies from which Mutual Group draws inspiration. [13:39] – The complexities of running a dual organization. [19:41] – How compliance and service converge. [23:20] – Balancing intentional plans with rapid growth. [28:01] – Aaron’s thoughts on the future of the financial industry. [33:17] – Aaron’s personal adventures outside of work.Key Takeaways
Mutual Group’s impressive growth can be attributed to its passionate team and commitment to serving financial advisors.
Being a good partner to advisors requires active listening, collaboration, and transparency.
Scaling service in a complex organization requires flexibility and customization.
The future of the industry will see more specialization, technological innovation, and increased regulation.
The needs of investors for personalized, relationship-oriented financial advice will not change.
Quotes
“How do you serve others well? First and foremost, I think it comes down to being a really good listener and not coming at it from the point of view that says, ‘We know better.’ Being just incredibly collaborative.” ~ Aaron Jasper
“What’s good service today isn’t necessarily going to be good service tomorrow. I think the bar always needs to be raised. That’s a good thing and a worthy challenge to pursue.” ~ Aaron Jasper
“Financial advice being delivered by financial advisors is going to be still a very human kind of flesh-to-flesh, heart-to-heart, and face-to-face interaction. The industry, though, will continue to see lots of new enhancements and changes, but that’s just been inevitable.” ~ Aaron Jasper
Links
Aaron Jasper on LinkedIn
Mutual Group
Fidelity Investments
Four Seasons
Connect with our hosts
Milemarker.co
Kyle on LinkedIn
Jud on LinkedIn
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