- Milemarker™ Platform
- Command Center
- Dynamic Case Resolution
Stop Playing Email Tag
With Your Suitability Reviews
Advisor wants to put Mrs. Johnson in alternatives. Suitability review sits in your inbox for a week. Compliance flags it. Operations scrambles. Client waits.
Dynamic Case Resolution turns every approval into a trackable, routable, closable process.
- The Problem
Your Approval Process Is Approval Purgatory
Tuesday morning. Suitability review request comes in.
Advisor submits form. Missing three key pieces of data. Gets bounced back.
Thursday:
Resubmitted. Compliance needs client financials from the CRM. Operations can’t find them.
Friday:
Client calls. “When can I invest?” Advisor says “any day now.”
Monday:
Still sitting in someone’s queue. No one knows who owns it. Everyone assumes someone else is handling it.
Your approval process creates more problems than it solves.
- What’s Actually Broken
Data Lives Everywhere. Decisions Live Nowhere.
Information Scatter
Client financials in CRM. Investment history in portfolio system. Risk tolerance in planning software. Suitability reviewer sees none of it.
Approval Limbo
Request bounces between compliance, operations, and management. No clear owner. No clear timeline. No clear next step.
Context Loss
Each handoff loses critical information. Reviewer gets partial picture. Makes uninformed decisions. Creates more work.
Status Blindness
Advisor doesn’t know where it stands. Client doesn’t know why it’s delayed. Management doesn’t know it exists.
Your central operations hub operates in the dark.
- What We Fix
Unified Control Over Every Approval Process
Complete Case Context
Every suitability review, trade approval, or compliance request gets the full data picture. Client financials, investment history, risk profile—all in one view.
Intelligent Routing
System knows who handles what. Automatically routes alternatives approvals to the right reviewer. Escalates based on dollar amount or complexity.
Approval Orchestration
Clear handoffs between compliance, operations, and management. Everyone knows their role. No one drops the ball.
Bi-Directional Integration
Pull data from your CRM, portfolio systems, and planning tools. Push decisions back to where they need to go. One system orchestrates everything.
What You Get
Unified Data Assembly
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Automatically pull client data from multiple sources
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Complete financial picture for every approval request
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Investment history & risk tolerance in one view
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No more hunting across systems for context
Smart Case Routing
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Route alternatives approvals to qualified reviewers
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Escalate high-dollar requests automatically
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Balance workload across approval teams
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Geographic routing for multi-office compliance
Approval Workflow Control
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Define approval chains that make sense
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Set dollar thresholds & complexity triggers
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Automatic notifications & deadline tracking
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Exception handling for unusual requests
Status Transparency
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Real-time visibility for advisors & clients
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Progress tracking with clear next steps
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Communication history in one thread
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SLA monitoring & alerts
Data-Driven Decisions
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All relevant client information pre-populated
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Risk assessment tools integrated
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Historical decision patterns accessible
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Compliance flags & warnings built-in
The Transformation
- Before Dynamic Case Resolution
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Suitability reviews = email ping-pong with partial data
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Approval status = “let me check on that”
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Decision context = scattered across 5 systems
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Process consistency = hope for the best
- After Dynamic Case Resolution
Suitability reviews
complete data picture, clear workflow
Approval status
real-time visibility for everyone
Decision context
unified view of all relevant information
Process consistency
standardized approvals every time
Real Results
Finally, someone is leveling up the data experience for advisors. What Milemarker™ is doing has been long overdue in the wealth management industry.
Torie Happe
Holistiplan Head of Partnerships
70%
reduction in approval cycle time
90%
fewer incomplete submission bounces
Zero
approvals lost in email chains
100%
visibility into approval status & bottlenecks
Approval Features
Advanced
Multi-Source Data Assembly
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Pull client assets from custodial systems
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Import risk profiles from planning software
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Access investment history from portfolio platforms
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Combine everything into approval-ready packages
Conditional Logic Workflows
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Route based on investment type, dollar amount, client tier
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Automatic compliance checks before human review
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Escalation triggers for complex or high-risk requests
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Exception handling for non-standard situations
Decision Documentation
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Capture reasoning for every approval or denial
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Link decisions to supporting data & analysis
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Create searchable database of approval precedents
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Maintain complete audit trail for regulators
Integration Ecosystem
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Send approved requests to trading systems
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Update CRM records with approval status
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Notify planning software of investment changes
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Sync with document management systems
Built For
Real Firms
Operations Command Center
See every pending approval across your entire firm. Know exactly what’s where and who owns it.
Mass Action Management
Bulk approve routine requests. Escalate exceptions. Route urgent cases. Control at scale.
Compliance Integration
Automatic flags for regulatory requirements. Built-in suitability checklists. Audit trail for every decision.
Performance Analytics
Track approval times by reviewer and request type. Identify bottlenecks. Optimize your process.
Ready to Control Every Approval?
Free analysis of where your approvals get stuck.
Watch complete client data flow into unified approval processes.
30 minutes to design approval workflows that actually work.
Stop explaining why approvals take weeks.
Stop hunting for client data across systems.
Stop losing requests in approval limbo.
Why This Matters to Operations
Every delayed approval costs you client trust. Every lost request costs you advisor confidence.As the central operations hub, you need control over every process.