How to Leverage Technology and Culture to Drive Business Growth

January 14, 2025

Episode 076: On this week’s episode of The Connected Advisor, I speak with Jeremy Nelson, President at Element Wealth.

In this episode, Jeremy shares his journey from discovering investing as a 10-year-old in Canada to building Mississippi’s fastest-growing RIA. Jeremy discusses merging with Ross and Yerger, prioritizing culture and client relationships, and leveraging technology for growth. He explores AI’s potential to enhance advisory efficiency while maintaining human-centered service. From integrating new team members to fostering client trust, Jeremy highlights the importance of leadership, transparency, and personal connections in driving success.

Key Takeaways

Prioritize Culture and Client Relationships: Building a strong organizational culture and fostering deep client relationships are fundamental to sustainable growth in financial advising.

Embrace Technology and AI: Leveraging technology, including AI, can enhance efficiency and client service, but it’s crucial to maintain a human-first approach to preserve personal connections.

Navigate Mergers with Transparency: When merging firms, clear communication and transparency are vital to integrate teams effectively and maintain trust with clients.

Invest in Leadership Development: Developing leadership skills within the team ensures adaptability and resilience, enabling the firm to navigate industry changes successfully.

Balance Innovation with Personalization: While adopting new technologies is important, ensuring that client interactions remain personalized and human-centric is key to differentiating your advisory services.

Quotes

“I think AI is going to become a massive productivity tool that we’re going to be able to leverage and we’re just scratching the surface.” ~ Jeremy Nelson

“ The only way to be efficient is technology, right? And by putting that at the center of our business, operationally, it enables us to handle more and more clients.” ~ Jeremy Nelson

“When you do a good job with your clients—when you connect with them on a personal basis, when you understand where they are in life, what they’re trying to achieve— you’re working together in a partnership. They’re going to be really willing to refer you because they like you.” ~ Jeremy Nelson

Links

Principles for Dealing with the Changing World Order by Ray Dalio

The Psychology of Money by Morgan Housel

Connect with our hosts

Milemarker.co

Kyle on LinkedIn