The Client’s Perspective: Why They Prefer Independent Advisors

A Different Kind of Relationship

For many clients, the difference between a wirehouse and an independent advisor is night and day. Large institutions often deliver a standardized experience, leaving clients feeling like just another account number. Independent RIAs, however, focus on trust, transparency, and truly personalized strategies.

The Fiduciary Advantage

Rob Mooney, Managing Partner and CEO of Snowden Lane Partners, points to the fiduciary model as a key differentiator. Unlike wirehouse advisors who may be incentivized to push proprietary products, independent advisors operate with complete autonomy—making recommendations solely in the client’s best interest. This transparency builds confidence and strengthens long-term trust.

Personalized Service That Scales with Life

At large firms, client tiers and rigid processes can limit individualized attention—especially for those who aren’t ultra-high-net-worth. Independent RIAs break this mold. They invest the time to understand each client’s goals, life changes, and aspirations, offering a concierge-style approach to wealth management.

Breaking Free from Brand-Name Assumptions

Mooney notes that the perception of “big brand equals better service” is fading fast. Increasingly, clients value authenticity and flexibility over corporate logos. Independent advisors are proving that customized, client-first service often outperforms the resources of even the largest institutions.

Snowden Lane’s Client-First Culture

At Snowden Lane Partners, putting clients first isn’t just a tagline—it’s the foundation of the firm’s culture. Advisors have the freedom to design solutions that align perfectly with client needs, resulting in deeper relationships and better outcomes. The firm’s growth underscores one simple truth: when clients feel valued, loyalty follows.

These insights are inspired by the latest episode of Next Mile podcast featuring Rob Mooney, Managing Partner and CEO of Snowden Lane Partners. Dive deeper into this transformation and explore why more advisors are making the leap to independence. Listen to the full episode here and explore more articles in this series.